Returns & Exchanges

✅ Return/Exchange Window: Valid within 14 days from the date of delivery.

✅ Product Condition: Item must be unused, undamaged, and returned in its original condition.

📦 Packaging:

Suede box must be intact – no tears, dents, or scratches.

Logo must be unscathed and clearly visible.

🔍 Product Integrity:

No scratches, cracks, or chips on the glass product.

Hanging rope must be attached and undamaged.

🔁 Design Exchange: If you’re not happy with the design, you may request an exchange for another design within 14 days.

🚫 Non-Eligible Returns: Damaged, used, or mishandled items will not be accepted for return or exchange.

📩 To Initiate a Return/Exchange: Please email us at [your support email] with your order ID, product photo, and reason for return.